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Review content:
Well, the only good thing about this company is it sells mostly American items. After I purchased the pool, the installers came to put the pool in about a week and a half later. The installers according to my neighbor used the side of my house for the toilet rather than the downstairs bathroom, they didn't put together or install the ladder. I called them within five minutes of them leaving because they took the pool booklet with directions with them. They tried to explain to me how to put it together while on the phone, but I had three ladder step sets and a few other pieces and it made no sense to me what they were trying to explain. We got disconnected, and i never heard from them again. Called the store to tell them about it, I told them I could not put the ladder together, the parts I had made no sense. They angrily tell me they can have someone come out in about eight days to fix the problem (really) so my wife and kids get to stare at our pool for eight days waiting on a ladder. I then called back to speak to the store manager, was put on hold for about ten minutes, then when someone picked up again, I had to explain again who I was holding for, finally I was put through to the store managers machine (BOB), and left a message. In eight days, never heard from him. So eight days later, a man from the pool store comes out to try and fix the ladder, and he states that the pool company shipped three different pool ladders at my house, that is why the instalers didn't put it together(they couldn't), He had stated that Tray in the service department had said I must have been an idiot to not know how to build and install the ladder, but now he knows why. how refreshing. Anyways, I call again to speak to Bob the store manager and in ten minutes again I am able to leave him a message, seven hours later I call again, because he never calls back. This time I get to talk to service and Tray answers, I tell him who I am and that I want the number to the district manager, he laughs at my request and states ""You can either schedule another time for someone to come out to your house to fix the ladder, or I can leave a message for the district manager, but you can't have his phone number"" So, please, don't buy from this company. I am a pilot stationed at Ft. Campbell, wanted something for my family while I deployed, and this is the thanks I get for serving. Don't do it people. Good luck though.
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