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Businiess name:
Pool & Spa Depot
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Review by:
citysearch c.
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Review content:
I honestly cannot believe the experience my husband and I had at this Pool & Spa Depot location. About 2 months ago, my husband and I bought a Dynasty spa from P&S. The salesperson was very nice and the hot tub was delivered on time. We LOVED it....for about a week. After a week, we discovered that the LED lights on one side of the hot tub were dim. So my husband called P&S service. They said they would send someone out to look at it because ""Dynasty stands by their hot tubs"". Well, before the service guy could get out there, we discovered that the hot tub was leaking on one corner. So, my husband again called the service department and let them know. The serivce department tried to tell us that ""sometimes hot tubs just leak in the beginning and then fix themselves"". My husband told him that he wanted it looked at anyways while the service guy was out for the LED lights. P&S called about 4 days later to tell us the light kit had come in and that they were sending the service guy out to fix it. SO...TWO WEEKS later when the service guy finally showed up, he turned on the lights, looked at them and said that he didn't have the equipment to fix them (who sends the service guy out without equipment to fix stuff??!!). So my husband mentioned the leak, the guy didn't even know about it, there were NO RECORDS on our account of a leak. So the service guy opened the side where the hot tub was leaking, ripped out the insulation, and told us he had to order the part and would call us the next day. Did we hear from him the next day? NO. Did we hear from him in a week? NO. So we called the service dept. THey said the part was on back order.
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