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Businiess name:
Pool & Spa Depot
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Review by:
citysearch c.
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Review content:
The only thing I can tell you if you are looking to buy a pool or spa from Pool and Spa Depot is DON?T!!! I purchased a fiberglass pool on October 19, 2007 from a salesperson, who I was told no longer works there, told us that we ?would be swimming by Christmas?. The first lie. Pool and Spa did not start to install the pool until we made numerous phone calls in early December of 2007. Yes they will tell you that the weather did not allow them to start installation but here are the facts. Between the purchase date and the start of installation (approx. 12/1/07) there were only 12 of the 43 days with any reported rainfall. The 4 rainfall days with one inch or more were isolated. The 8 remaining rainfall dates had less than 1 inch of rain. We were sold what they called a display pool ? one that had been shot through (yes a bullet hole) on the grounds and repaired which the salesperson assured us we would not receive ? the second lie. After being told that Pool and Spa would take care of everything, we were required to pull all permits for installation and fined when the electrical failed ? the third lie. Installation was a nightmare. They had to install the pool twice actually pulling it out of the ground because it was not level. Workers were suspect at best with one exhibiting behavior that would definitely not be considered professional. The work is below quality ? concrete around the pool is cracking outside the expansion joints and it has only been in place since February. The pool has areas of discoloration where it has been repaired ? from the bullet hole and the surface is cracking. The saga continues. I only hope that you will heed this warning and not get caught in the same situation. Despite all these issues arbitration has served no justice, so when they tell you repeatedly who they use for arbitration, as I was, take this as a warning to head for the door with your wallet/pocketbook closed!! If I could rate them no star I would!!!
Pros: Nothing
Cons: Not a value, lie after lie after lie
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