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Businiess name:
Kennelwood Pet Resorts
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Review by:
citysearch c.
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Review content:
i recently was in St. Louis on vacation with my 2 dogs. I had never boarded them before so I was not aware of all of the requirements to do so. I had made reservations ahead of time with Kennelwood for my dogs to stay the day their as I went around to see the sights of St.. Louis. Since this was my first time, I had a lot of concerns and had called Kennelwood 2 times to make sure all the arrangements were okay. Both times I was told that all I needed to bring with me was proof of current vaccinations. The day came for me to drop them off and I was not able to leave them there because the staff that I had made arrangements with in advance NEVER informed me ( a first time customer FROM OUT OF TOWN) that besides the normal vaccinations my dogs also needed a special vaccination called bordetella that dogs usually only got when they are being boarded. My plans were completely ruined and I had to go home because I had no place for my dogs to stay for the day. NO ONE ever infromed me of this special vaccination. I don't think the time to inform customers of such a thing is when they are checking in. They should have informed me EITHER ON THIER WEBSITE OR ATLEAST IN ONE OF THE 2 CALLS I HAD MADE TO MAKE SURE THE BOARDING WOULD GO SMOOTHLY. The reason why I called both times was to make sure what happened DIDNT HAPPEN! VERY UNPROFESSIONALLY RAN ORGANIZATION
Pros: Appeared clean
Cons: Unprofessional
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