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Businiess name:
Quality Mitsubishi Inc
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Review by:
citysearch c.
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Review content:
I purchased an SUV (a Lexus) and it was a simple process...in the beginning. I opted for a Car Care Service Plan (which includes oil change, tire rotation and filters every 3000 mile for 3 years) and an Extended Warranty. I was assured that I would be able to use the Car Care Service Plan at the Lexus dealership (the Lexus dealership is fabulous and provides complimentary loaner cars and SO much more). When it was time to have my car serviced at Lexus using the Car Care Service plan, I discovered that the Car Care Service Plan would only cover $36 of the service, which was not in the paperwork for the plan, and I had to pay for the difference myself. When I went back to Quality Mitsubishi to speak with them about the lack of coverage provided in the Car Care Service Plan, they did not offer ANY sort of compensation for my out of pocket cost from my services that they specifically told me would be covered and said I should have just gone to their dealership for the services. WHY WOULD I GO TO MITSUBISHI FOR MY SERVICES WHEN THEY SPECIFICALLY TOLD ME LEXUS IS A PART OF THE CAR CARE SERVICE PLAN!?!? The only thing I was able to do was cancel the plan. The managers, Steve, Aaron and the Finance Manager, Jonathan, were RUDE, condescending and unapologetic. I was warned about this dealership prior to purchasing my vehicle and try to take these types of reviews with a grain of salt; however, in this care, do yourself a favor and GO SOMEWHERE ELSE TO PURCHASE YOUR NEXT VEHICLE.
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