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Businiess name:
Alsager Animal Care Center
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Review by:
citysearch c.
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Review content:
When I adopted my dog, I received recommendations from friends in regards to Alsager Animal Care Center. After being a client for about six month, my dog had developed an staph infection. I took him to the vet. We saw the vet. We received three medications. When I got home I gave my dog the meds, then looked at the label on the container. It was for a feline, with a different name than my dog and with a different owner. When I called to talk to someone about the effects this might have on my dog, I was told and I quote, ""Well, you only paid for two of the medications, you didn't pay for the one you are telling me about."" I told the receptionist/tech that I was concerned about what I just gave my dog and if it would harm him. I was given the meds from the vet, I assumed they were the correct meds. Again I was told, and I quote, ""You didn't pay for the medication."" I hung up the phone and went to the business and asked to speak to the vet. I was unable to talk with Dr. Alsager and spoke to his associate. I told the associate that I would be happy to pay for any medication that my dog was supposed to be taking, but my main concern was that my dog was given the incorrect medication. He looked at it and assured me that it was the correct medication with an incorrect label. He told me he would talk to Dr. Alsager about the incident. I NEVER received a call from Dr. Alsager - this happened almost 7 years ago. Never once did anyone from this business apologize or reach out to me. In fact, when I left the receptionist/tech stopped me on the way out and told me that I owed them for the medication for which I had not paid.
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