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Businiess name:
Rosen Management Services
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Review by:
citysearch c.
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Review content:
This is a terrible ""management"" company. (The use of quotation marks around management is used sarcastically, as the company manages nothing well.) The people who work for this company are incompetent, lazy and evasive. Rosen is supposed to take care of the condo building I live in 24 hours a day, seven days a week with an emergency line. Problems that occur outside of normal business hours, such as on the weekends, though are rarely addressed in a timely manner or at all. Our building had no hot water for 72 hours because the hot water broke on Saturday and they didn't begin addressing it until Monday when the office opened up. I have personally called the emergency number and have been met with rudeness. One person said he would not address a problem because I was the only one who called about it, implying that I perhaps imagined the icy-cold water streaming out of my faucets. He also said he would make me pay for the double-fee that the building would incur by bringing a plumber out on the weekend. To top it off, he ended the conversation by saying he would not send anyone over unless I was home to let them in the building (I was out of the building at the time, and he knew this.). Basically, this guy semi-yelled at me and tried every excuse possible to not address a very big problem on a weekend. Calls to the company during the week also are useless. Brain-dead secretaries answer the phone and refuse to transfer you to your building's representative because that person is always occupied when you call about a problem. Emails to the company go unanswered. Mass communications to the residents in the building are rife with spelling and grammatical errors, which is simply further proof that 1) this company does not care about quality and 2) the people working there really are sub-par. If your condo association is considering hiring a management company and you are looking into options, do not consider Rosen Management at all. They will waste your time and money.
Cons: Think of everything that could go wrong with a management-company relationship. That's Rosen Management.
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