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Businiess name:
Holland Rent-All
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Review by:
citysearch c.
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Review content:
We reserved an aerator for our lawn, at least we thought we had by giving our name and credit card information. We got a call Saturday morning letting us know we were ""late"" and would lose our rental if we did not show up soon. The person on the phone was curt and rude and was sure we were one of his ""no-shows"". We tried to explain that we were not given any specific time and that since we had an all day rental that it should not matter. They said they had another aerator and we had to be there in 30 minutes. We realized that we might not make in 30 minutes and called them back out of courtesy. Again, we understood it was an all day rental and so why the rudeness? When we asked what the problem was we were told ""never mind, don't come in to pick up the aerator, I don't need this"". So basically Holland Rent-All left us stranded all ready to do this job and no tools. These guys need to learn the minimum standards of working with customers and not assume that the customer is wrong from the outset. If you use Holland Rent-All be sure you will regret it at some point. Buyer beware!!
Cons: Very rude and extremely poor customer service
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