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Review content:
Purchased a smooth-top stove and an over-the-stove-microwave on 2-5-07. I was told by the sales person that the stove would have to be ordered, and should be in stock by Friday, 2-9-07. I received a call from him on Wednesday, 2-7-07 indicating everything was going as scheduled, and delivery would be scheduled for Monday 2-12-07. I have yet to receive my purchase. I spoke with Carole on Saturday, 2-17--07, who indicated she was a manager, and she said the stove came in on the 8th, and the microwave came in on the 15th, and I would receive a call on Monday, the 19th, scheduling the delivery. I called the store the afternoon of the 19th, asking about the delivery time, and was told I would have to speak with my salesperson!!! Great pricing, good parking, etc., goes completely out of the window if good customer service is nonexistent. If the business lacks good customer service, why bother? Just received a call from my salesperson who indicated he received a message from Carole, and he does not do the scheduling. He then transferred me to Carole. Another salesperson picks up her telephone and say she is on another line. The salesperson just called again saying the delay was caused by Frigidaire and not them. All it takes is a telephone call to keep the customer aware of what is going on. I should not have to chase them in order to receive what I already paid for.
Cons: The actual product might be less; however, once delivery fees, setup fees, hauling fees are added, it is not much of a value.
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