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Businiess name:
Animal Emergency Ctr-West
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Review by:
citysearch c.
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Review content:
I sat in a room for 45 minutes waiting for someone to see my Chihuahua who had just been attacked by a big dog. Someone walked in the room and said oh I'm sorry I didn't know you were here. Well the receptionist put me in the room so he obviously didn't communicate to someone that we were there. The lady who walked in the room and said she didn't know we were there said that the name hadn't been changed on the dry erase board. Then I left my dog with them to have surgery. They said it was a 15 minute procedure that cost me $1200!!!! I was supposed to pick up my dog at 3, but when I called to see if he was ready they said they hadn't even started A FIFTEEN MINUTE PROCEDURE THAT I PAID $1200 FOR! So, I picked up my dog as 6 pm. I had to ask all the questions when I picked up my dog. At my vet, when I've had medical problems with my other dog they are very thorough with me. They would show me the x-rays and go through EVERYTHING they did and explain EVERYTHING I needed to afterwards. Here it was different, I had to ask all the questions if I wanted to know. On top of that they were supposed to check on a limp my dog had from the attack. Since I had to ask a bunch of questions, that one slipped my mind. I called later to ask about it and they said that I had to bring him back in and pay $95 for them to look at it?!?! WTF?? I paid them $1200 and they said they were going to see what was wrong with his leg, but they never told me and I didn't ask because that questions slipped my mind after asking every other question I could think of. So then they say okay you can bring him back and pay $51... yeah right. Well next issue was that they told me to start all his medications the next day (pain med and antibiotic). From 6pm - 3am he cried and cried. So I finally called and they said no, you needed to give him his pain meds when you got home. So basically since I followed their directions, my dog was in pain from 6pm til 3am. I am totally unsatisfied with the service they gave me there. I will never go back and do not advise anyone to take their pet there in an emergency. My vet handles things TOTALLY different and makes me feel comfortable and at ease with everything.
Pros: What was not under construction looked great!
Cons: SLOW, no personal service, didn't make me feel at ease
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