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Businiess name:
Lee's Summit Honda
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Review by:
citysearch c.
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Review content:
Purchased 2 new Hondas in about a 9 month span. Four months after the second purchase, it was totaled in a bad accident. We went back to replace it with an identical car. We were told the price would be $1500 higher now. What?! Umm, 4 months later, 2010 cars ready arrive on the ground, and you can't match a previous sale price on a leftover 2009 car? We were told that basically market conditions have changed, and that with the cash for clunkers program coming, management was not as willing to deal on cars due to supply and anticipated demand. Well, sorry we were rear ended and our car was totaled, not our fault. Would have been our third new Honda in a year from this store. Seemed to be little to zero sense of urgency to get us into another Honda...they wanted $1500 more for a duplicate Civic. All we were asking was to pay the same price for the same car from 3.5 months earlier. We left, feeling like very unvalued clients, and bought a new Mazda, which actually we like better. Still, disappointing that when push came to shove, LS Honda couldn't have cared less whether we were repeat clients. Guess they already had our money twice.
Pros: location
Cons: no loyalty
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