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Businiess name:
Abraxas Pet Resort
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Review by:
citysearch c.
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Review content:
I took my dog here for the first time this weekend. The facility was very clean. The employees seemed nice. My mother went to pick up our dog because they told us check out time was 10:00 and we would not make it back by then. First, they brought her the wrong dog. When she said wrong dog, they were rude about it. They tried charging her for an extra day and told her she could not use the $10.00 off coupon for first time customers saying we'd been taking our dog there for almost a year! We had NEVER been there!! They sent her home with the wrong blanket for the dog. When we got back in town we went over there to exchange beds. At that point we find out they change kennels every night to get a new view. They did not even move his bed. She said that if we had put his name on it, then they would have moved it. Wouldn't you think they should have said that before we left the dog so we could put his name on it? They did not apologize for our problems and when my husband said he was unhappy and would not return, get this...she laughed!!! And she was the owner! Talk about horrible customer service! I will not go back and I will tell others! There are many better places out there!
Pros: The facility was clean
Cons: Horrible customer service!
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