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Businiess name:
59 Auto Repair
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Review by:
citysearch c.
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Review content:
I came here after reading some positive statements about this shop, and am extremely dissatisfied. To make a long story short- I went to have a diagnostic done on my car because my lights were dimming and radio wasnt working. I drop the car off and an hour later they call me and tell me everything was fine, they test drove it and looks good. I hop in my car, head home and my car starts to die on the way home. I calmly call the place to tell them that I'm stranded and I just left there. They send a mechanic to jump my car and follow me back to the shop. I leave my car over night and they call me in the morning to say "Ya, looks like you need a new alternator and some belts. The alt will cost ya about 330 plus labor. And your belts about 150." (Little did they know, I did my homework and found that alts for my car run around 170-190.) When I told the women to hold off on my car, she proceeded to tell me that the alt was so high because of the "lifetime warranty" and I wont find a better deal. I tell her no. Anyway. I go to pick up my car, and they try to charge me $41.00. I asked a semingly nice lady what the charges were for, and this raging woman on the phone behing her immidiatley comes to the desk and tries to tell me that they charged me 41 for a battery charge. I told the woman that I felt it wasnt right to charge me considering I had came here the day before to specifically have something done, and it wasnt. She then threw my keys at me (mind you others are in the store) and told me she disagrees with me, that I'm out of line for even asking and on and on. Now, I am a 24, single woman, who holds a degree in customer realtions. Never have I encountered such a rude and disrespectful employee. Let alone would I ever treat a customer that way. I previously would have wrote a positive review being they did come and rescue me when I was stranded, but I will never ever return!!
Pros: Sent a mechanic to jump my car, mechanics were nice.
Cons: Lied about services, over priced, and rude women at check out.
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