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Businiess name:
Benedict & Benedict Plumbing Co
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Review by:
citysearch c.
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Review content:
I'm afraid to say that this business is suffering from an inability to stay in the Market due to exhorbitant overhead costs that they take out on the customer! The work they did was fine and my technician was very nice and clean but to say they are overpriced is an understatement! I was charged nearly $1,000 for someone to go into my basement and attach a 3' split, aluminum vent to my water heater and heater. I could have done this work myself! When I made the appointment, I asked what the charges would be - the appointment gal said it's $60 for a visit but they charge by the project, not the hour. I thought this seemed reasonable. When I was told the total charges would be $948 I was appalled! I spoke with the owner who said they charge $160 per hour and that the girl should not have told me they don't charge by the hour. In addition, my plumber never alerted me as to the costs or estimates. At one point during the work, they left and returned with a temporary vent - this little favor ended up turning into a $300 shower, evidently. (Materials I later found out were only $60!) The owner thought he was doing me a favor by reducing the total to $600 (which I still cannot afford). When I said I did not expect to pay more than $250 - $300 for this job, the owner laughed. Unbelievable! PS I told the owner i would be writing these reviews. I don't want to put him out of business - he just needs to reconsider his business model!
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