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Businiess name:
Santa Fe Day Spa
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Review by:
citysearch c.
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Review content:
Here is the rest of my previous post......but the worst part was that when I went to check out.....Heather rang up the ticket and she never showed me a receipt with the breakdown of the prices of the services, etc and said "oh, that will be $300+"....I said "well, how much of that is not for the products Im buying?" She said "oh, you want to know that amount?" Well, of course! I'm not gonna tip you off of the cost of products....how rude! She said "$221" still without showing me a receipt. So I paid the $221 with the 15% tip of $33 and when she handed me the receipt I noticed something on it. She charged me $25 for the good smelling "conditioner" that I didnt ask for!! Also, she charged me $15 for flat ironing my hair....again, she never told me I would be charged for that!!!!! When I talked to her, she said "well, ive been trained by Redken and this is what we do to make sure the color lasts!". So I stupidly accepted it and walked out. After I got home, I thought about it and got mad! I called several times to speak to mgmt but they had Heather call me instead! She was very aloof to me when I explained how innapropriate she was with her charges, etc. She said I could come back in for a "store credit"....are you kidding me? I asked for the money to be put back on my card. After almost 2 weeks and speaking to the "owner-Gail" who could of cared less about what I had to say and didnt call me back when she said she would.....I finally got the refund. I even had to ask Heather for the refund of the tip I gave her for the conditioner and flat iron that I should have paid for. She gave me back $3, which wasnt even 15%!!! She did not refund the flat iron price either. I had even gone up there 2 or 3 times and was always told that "the managers are all gone for the day".....ya right! I was so mad about all this, that I returned all of the products I bought also. I dont want to have a dang thing to ever do with them ever again and I will tell everyone I know not to.
Pros: Nothing
Cons: Overpriced, terrible haircut/color, shady sales tactics, mgmt/owner could care less
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