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Businiess name:
Master Collision Group
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Review by:
citysearch c.
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Review content:
I rearended another car and didn't have any car insurance and Roger's was the body shop the other party chose to take their vehicle to for repairs. Even though I was the one paying the bill out-of-pocket, Roger's blatantly told me on the phone that they WOULD NOT talk to me since I wasn't their customer. I tried to shop around for used parts to cut the cost of repairs and Roger's said they would not take used parts and if I wanted to find parts, I could take the car to my own garage and fix it. If I ordered parts, they would decline the order and refuse to use the parts. They proceeded to interrupt me each time I tried to ask a question and ended the conversation by hanging up on me mid-sentence. My body shop told me the Roger's is known for charging the most and always trying to make a buck no matter what. The guy (Roger??) also has a reputation for being rude. Customer service was horrid and I would never take my vehicle there or choose to give them any money for any reason. I can't believe some people aren't concerned at all about customer service...you'd think if you want your business to have a good reputation for treating people well, you'd at least put in a little bit of effort. They didn't put in any.
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