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Review content:
I got a quick quote online, and it was really good, so I booked it. But then I get a call from a customer service person, Mikaella, and she tells me that the "real" price (with fees) would be actually double the quote. So I asked to cancel the reservation, and Mikaella says she will call me right back with the cancellation. Well, I wait over 3 hours, and she has still not called back. So I call her, and she refused to cancel it, telling me that she has to wait for the manager to get back from lunch (note, on the previous call, she claimed SHE was the manager). Not to mention, it was 3:30, a little late for lunch. I told her I didn't understand why she just couldn't cancel the reservation. Mikaella proceeded to be very rude, putting me on hold again and again without even asking me. Then she hung up on me. By this time, I'm furious, and I decide to call back, and she proceeds to hang up on me about 5 or 6 times before I even say 3 words. Then she just picks up the phone and immediately hangs it up. Pretty unbelievable. Finally, she answers says she did the cancellation and that she emailed me the cancellation number. I checked, but there was no email. So I call back, and finally someone else answers the phone, Kami. She is much much nicer and more reasonable. She tries to work it out with me, but the damage is done. I just wanted to cancel the reservation, and she finally does it. This is some pretty rude stuff. I will never call them again.
Pros: None
Cons: bad customer service
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