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Businiess name:
Gladys Knight and Ron Winans Chicken and Waffles
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Review by:
citysearch c.
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Review content:
We visited Gladys and Ron's Chicken n Waffles in Lithonia GA. We arrived about 8:45 on 8/7/11 and were promptly seated. Nice huh? I didn't think we'd even be fed see it was close to closing (9pm Sunday nite). That's where the good times ended. Our food arrived and the squash casserole was microwaved. Not cool. We were ok though cuz the music was nice and there was mood lighting. My waffle was under-cooked and the chicken breast was luke warm outside and inside it was cold(blizzard like)... Well to make matters worse they turned off the music and turned up the lights right at 9pm , as if to say "you ain't gotta go home but you gotta get the hell outta here." All requests from us and other patron's to have the music and lighting restored fell on deaf ears. Now there was another family there and they were complaining that we were served before them despite the fact that they were already seated and had ordered when we arrived. They were very disappointed with the food they received also. Again not cool...Then I asked for and received a "to go" box but it was to small to hold all the food I had left over, (I must admit I did eat the wings the next day though). Oh well, "waste not want not." Based on the fact that there were at least 6 -7 people on staff we expected to be treated with the same respect as the first customers of the day and not as people they cared nothing about. To be rushed as though we were keeping them from some prior engagement was a slap in the face to say the least. I guess customer service is not a priority here. We were charged full price for sub par food and the waitress had the audacity to inquire if we wanted any change from the $25 we gave to pay for our $21 meal. Guess we should have seen the "B" rating they received from the food service industry. Could have saved ourselves a lot of aggravation. "I guess neither one of us," will be patronizing this establishment again nor will we suggest it to anyone other than folks we don't like... This was definitely not, "The Best Thing That Ever Happen To Me..."
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