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Businiess name:
Dalzell Volvo
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Review by:
citysearch c.
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Review content:
I'm just sending a quick note to thank you and your team - in particular, Mike Profenno and Matt Savage - for the exemplary customer service I received at your branch. I brought in an older Volvo XC recently, to have a routine part replaced under warranty. Your team scheduled me and took care of the part with no problem. What happened after, however, was a myriad of unforeseen issues (broken lamp, rotted sensor, etc.) that resulted in the car having to be towed back to your location once, and then returned again. Suffice to say I have spent a lot of time with these gentleman ( in person and on the phone) in the past three weeks. Considering that my original (and subsequent) issues were covered under warranty they still took the time and care as if I were a paying customer which I so appreciated. They went above and beyond to figure out the root of the problem and make sure that all was in taken care of. Anyways, just wanted you to know what great employees you have.
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