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Businiess name:
Limo Today
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Review by:
citysearch c.
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Review content:
I honestly do not even know where to begin with how disappointed I am with this company. I selected them because the owner, Glen, ALWAYS responded to comments posted online about the business which made me feel as though he really must care about it. I couldn't have been more wrong!!! I booked my limos (yes, two of them) all the way back in January for our May Wedding. I did not realize that I never received a contract, and since my credit card was charged I made the mistake of assuming that everything was set. About a month before our Wedding I got an e-mail from the company saying that I needed to make my final payment, and had to bring cash or a money order to their office because I missed the window to use a personal check. When I responded to the e-mail saying that I did not know that money was due because I never received a contract, they acted as though it was MY fault. When I finally got the contract days later via e-mail, EVERYTHING was wrong on it from the vehicles we had booked to our home address to the spelling of the word "matron" to the pick up time. I called the company in an absolute panic begging to speak to Glen, who at the time I thought would have been able to help me. I sat on the phone for OVER an hour speaking to a representative while I HEARD Glen in the background telling him to "deal with her" instead of speaking with me himself. I then called his "personal cell phone number" which they advertise as one of their bonus points, and he sent the call straight to voice mail. When I FINALLY got to speak to him on the phone, he was down right rude to me until I called him out on it. At the end of the conversation, I still did not have the limos that I booked, I did not receive any sort of discount, but was promised "complimentary airport transportation". A week and a half later, I received a contract for that via e-mail and was appalled to see that I was expected to pay a $54 gratuity to the driver and had to sign a contract saying I would do so. Since when does complimentary mean that I have to pay out of pocket? Needless to say, I called the company and told them that I was declining the "complimentary" airport transportation and was nearly brought to tears when I heard Glen laughing in the background.
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