I honestly do not even know where to begin with how disappointed I am with this company. I selected them because the owner, Glen, ALWAYS responded to comments posted online about the business which made me feel as though he really must care about it. I couldn't have been more wrong!!! I booked my limos (yes, two of them) all the way back in January for our May Wedding. I did not realize that I never received a contract, and since my credit card was charged I made the mistake of assuming that everything was set. About a month before our Wedding I got an e-mail from the company saying that I needed to make my final payment, and had to bring cash or a money order to their office because I missed the window to use a personal check. When I responded to the e-mail saying that I did not know that money was due because I never received a contract, they acted as though it was MY fault. When I finally got the contract days later via e-mail, EVERYTHING was wrong on it from the vehicles we had booked to our home address to the spelling of the word ""matron"" to the pick up time. I called the company in an absolute panic begging to speak to Glen, who at the time I thought would have been able to help me. I sat on the phone for OVER an hour speaking to a representative while I HEARD Glen in the background telling him to ""deal with her"" instead of speaking with me himself. I then called his ""personal cell phone number"" which they advertise as one of their bonus points, and he sent the call straight to voice mail. When I FINALLY got to speak to him on the phone, he was down right rude to me until I called him out on it. At the end of the conversation, I still did not have the limos that I booked, I did not receive any sort of discount, but was promised ""complimentary airport transportation"". A week and a half later, I received a contract for that via e-mail and was appalled to see that I was expected to pay a $54 gratuity to the driver and had to sign a contract saying I would do so. Since when does complimentary mean that I have to pay out of pocket? Needless to say, I called the company and told them that I was declining the ""complimentary"" airport transportation and was nearly brought to tears when I heard Glen laughing in the background.
On the day of my Wedding, one of the limos showed up at my parent's house to pick us up. She looked ridiculous in a tuxedo straight from the 80s with tails and everything else. She then had the audacity to tell my dad to ""relax"" while she was going the completely wrong way to the church. She made us late for my own Wedding!
The bottom line is that this company is absolutely, without a doubt, the WORST vendor that I made the mistake of hiring. One thing I truly learned: you get exactly what you pay for. This company was the cheapest I could find, because they were TERRIBLE. Stay far, far away!
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