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Businiess name:
Dermatology Associates Of Northern Virginia
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Review by:
citysearch c.
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Review content:
Yesterday I made an appointment with this office for today about something my Medical Doctor felt should be looked at. I got to the office today and when I walked in with a room FULL of other Patients I was ask out loud... do you know you are in Collections? I was shocked first off because I had no knowledge... I look at her and looked around the room feeling my face get red and said no, I didn't ... why would I make an appointment with someone I knew I was in Collections with and didn't know why? She (the receptionist) shrugged her shoulder and said well you are... and you will not be allowed to see the doctor today! You have to pay your bill first. I said wait, I have Health Care Coverage she said "oh well, they didn't cover it so you have to pay it and we have sent you Statements for months. I said to what Address? She rattled the wrong address off. I said I don't live at that address any longer... She said "You should have called us when you moved" she didn't hear me that I changed my name and address at the same time yet you only changed my name. I then ask for the office Manager and that was pointless because like a robot she repeated the same thing the girl at the counter just said and in front of a whole new group of patients ... so at that point I said well forget this I will go higher than you. I left to call the Billing office and see why I never got a call to tell me that there were some charges my Insurance didn't pay and not to mention I was in the office in September and the charges are from months before ... why didn't they say something to me in September? Why was I talked to like that in front of other Patients? I have been a Patient of this office for a very long time and feel it is very sad that now I have to go find another Dermatologist all over are you ready for this ... $90.51 The Collection Manager said they have too many patients do bother to call a patient when there is a problem on their account ... they just send them to collections and refuse to let them see the Doctor. Isn't that a great.
Cons: The staff at the front counter in the Office is awful
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