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Businiess name:
VCA Pets Are People Too Veterinary Hospital
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Review by:
citysearch c.
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Review content:
I brought my dog to PAP2 for an after-hours emergency visit, so the estimate was steep to begin with. I made payment arrangements with the staff - put down a deposit of over $400 and paid the balance after pick up. This was July 2009. I just received (as in today, October 4th 2010) a voicemail asking for a return call regarding my balance due - well over a year after the service was rendered. I called back and was told that I owe over $200 and that it looked like the services went over the estimated cost. I wasn't informed of this when I asked for my balance in July 2009, or when I made FINAL payment...or at any point over the past year and two months since the service. Of course the office manager is on vacation this week and there wasn't anything the person I spoke with could do other than transfer me to the mgr's voicemail. I'm flabbergasted to say the least. I can only guess this "rebilling" is due to the management change mentioned in other reviews. I can't help but feel this is going to be a long, drawn-out process to get the billing corrected. I won't be paying the extra fees...I'm sure I'll be seeing this on my credit report some day.
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