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Businiess name:
Hawkins & Sons Inc
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Review by:
citysearch c.
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Review content:
So many issues with dealing with this company......I'll never purchase again from them and suggest others run as fast as you can to some other appliance company for purchases. We purchased a Jenn-air cooktop from Hawkins & Sons on 5/5/12. I wasn't impressed with the sales person who tried to convince us that we couldn't get a Jenn-air from anyone else that they were an "exclusive" supplier. I knew this was a lie since we just left Sears and they didn't have the model I was interested in on display and suggested I try Hawkins to see one. I should've gone with my gut feeling! She was also very pushy and obnoxious. My spouse convinced me that it was just a cook top and it would be fine. Well it has been nothing but a nightmare since the purchase. We were installing granite counter tops and had templating scheduled for the following Friday. Hawkins said it could come in on Thursday and they would let me know on Monday if it would be. We then purchased the cooktop. Our first issue was they never called us about when it would be in. I called and found out it would be in on Thursday. So I scheduled the install for 5/21. Told they would call btwn 7:30-8:30 in the am to let us know the window of install. No one ever called. We called and were informed we weren't on the list for install that they could come the next day. I took off from work for this and now they weren't coming. They said they would see if they could fit us in. They did but that only began more issues. The installers came out and hooked it up and told us our downdraft doesn't pull the air because we don't have the correct duct work. This would cost us an additional $300 and couldn't be done today. We would have to schedule that for another time. They also didn't bring us the rebate form we were entitled to receive from Jenn-Air. After learning all this, I went to their store to speak to a manager and Angela (H&S employee) said what's the problem. I started to explain and she got argumentative with me saying this wasn't their responsibility to know what type of ducting a purchaser has. I said you're in this business don't you think you should inform customers that they should have their duct work evaluated for this model if standard duct work doesn't work? She said no, this an extraordinary circumstance. Really??? We were replacing a Jenn-air with a Jenn-air. You should advise customers of this duct work issue and not have them take 2 days off of work to install a cooktop. To me this is lack of experience in knowing the products they sell. If I wanted to just purchase an appliance I would've gone to a box store. We have no resolution or trust in them so we are getting someone else to install the proper duct work and will never purchase anything from them again. I even had conversation with the owner who basically said he was sick of complaining customers and I said I wish I had known he had so many of them before I decided to purchase because I wouldn't have.
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