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Businiess name:
Roof-To-Deck Restoration INC
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Review by:
citysearch c.
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Review content:
I asked for a bid in 2008, never spoke to anyone or received the bid but later received a brochure in the mail explaining Roof to Deck Restoration?s process for cleaning and restoring decks. I was impressed. I called this spring to have my deck restored and I was told that I had to put half down just to get put in the calendar. I was not pleased with this but they sent me paperwork to fill out and I didn?t submit my credit card number until I was ready to have the work done on my house. I sent them my credit card number. Glad I didn?t send them a check because they charged me without even scheduling a date to work on my deck! I called them and told them how dissatisfied I was with Roof to Deck Restoration. They said that last year they did not get paid on some jobs so that was how they ensured to get paid (I clearly understand why now). I told them it is customary to take the credit card number or the check but not cash it at least until the work was started. Manager, Justin in St. Paul didn?t really seem to care. I let this one slide and requested to be put on the calendar. So the day they were supposed to arrive I waited, and I waited for them. They did not show. Finally at 5:45 I decided to leave to go to the gym. When I got home I noticed a Roof to Deck Restoration sign in my yard which I gave them NO permission to put in my yard. Finally, 5 days later they call to schedule the next day to work on my deck. They come out and as it turns out, they did not do the railings or pillars (it is above ground ) of my deck! I was very upset. My deck is in desperate need of restoration, and it turns out that they did not even bid on my railings or pillars! (which I never received in the first place) I called and got more run around from Justin. I am bothered by the fact that they didn?t bother to bid on the railing portion of my deck when it is more than evident they were in need of the most restoration! That is like asking for a bid to paint my shed and someone showing up to paint only the door! I got the run around from Justin and I will tell everyone to not contract with Roof to Deck Restoration. I could have purchased a pressure washer and 10 dollars worth of stain at Menards and it would have been cheaper than hiring this rip off of a company to do the work!!!
Cons: Unprofessional, Manager does not care about customers!
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