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Businiess name:
Snuggy's Mattress Express
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Review by:
citysearch c.
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Review content:
We found the store to be clean and the employees to be friendly and what I thought to be knowledgable. We spent a lot of time in the store deciding on which mattress was right for us. We finally decided one and it was delivered. We were losing sleep on the new bed and returned it under their comfort guarantee, again spending more time in the store. Here's what I noticed, when a customer came in the store and asked about a specific mattress it then became the "best" mattress on the market and the sales pitch started there. The employee that helped us told us that a certain brand was problematic and they had issues with it (and returns) all the time. A potential customer walks in and inquired about the same mattress and a different employee started to praise the bed for how good it was. I noticed this happening several other times. While the employees have a great knowledge base it does appear that it is to make the "sale" since they are paid on commission. We are still sleepless on a new memory foam mattress and when I called and talked to the manager I was told he couldn't continue the comfort exchange guarantee. His solution was for me to list the mattress on Craig's List and come in and buy another one. So now we have a mattress that cost several thousand dollars that is of little use. My advise is do your homework first, know what you want and shop there for price. Also keep in mind that the guarantee is really not a guarantee.
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