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Businiess name:
Camper Rentals USA
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Review by:
Guest
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Review content:
We've rented a 23'' RV from August 1-22, 2012 (3 weeks) from Eric, what a nightmare! Arriving from Germany we've received the RV in San Francisco. We wanted a fairly new car and were willing to pay more for that. Weeks before our holiday, we've asked Eric per e-mail and he confirmed in writing: We're getting the last model with low mileage. Our RV was 4 years! Old with 80 000 miles on the clock. So it was a pure lie. On the website a TV is an inclusive item, we didn't get a TV. There was no chance to get one before our departure. Asking Eric when we came back he said that he just forgot - what an attitude. Our RV had no ladder at the back, no TV, no shun shield. No hangers in the locker and the entire RV was old and scratchy. Anyway, we had a good holiday, decided already never to use the at company again until we gave the RV back to Eric in San Francisco. We also bought a new hosepipe because the one that came with the Camper was way to short and had a leakage. Then Eric wanted to force us to sign a paper that he would check the car days after we've returned it, if he discovers something, we have to pay. Until then he wanted to keep our deposit of 1000 USD! I've insisted that he should check the car while we're around which I find normal. Eric confirmed that we would get the money, but it would take a day. Being back in Germany he send us an e-mail that something was wrong with the entrance ladder and he found a hole in the bathroom, we must pay for it. Reviewing the case, that is all that he wanted. We still don't have a quote and we're still waiting for our money. The case is pending but I can only recommend NEVER to rent anything from this company and Eric. Bad guy who wants your money without giving you any service. OLD CARS as well. Will keep you updated.
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