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Businiess name:
Kohl's
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Review by:
A. T.
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Review content:
I love Kohl's. I wish there was one closer to me. This one is about 20 minutes away from my house and I have to make a stop in at least once a week. The customer service I get there has always been friendly. Last week, I went to exchange a bag I bought (on sale!) that had a snag in the tweed and at first, I couldn't find my receipt (I know I had it somewhere in my wallet, as I had put it there earlier that morning). Once I calmed my 2.5 year old down, as he was antsy and wanted to go home, I found the receipt, but after the customer service rep. did the exchange! :o) I thought that was great, since in most stores I frequent, it is optimal that you have a receipt to do any refunds or exchanges.
That's just one small story of customer service I have. OH! Before I forget... their holiday hours are excellent. I shopped there last year shortly after Thanksgiving and some days they'd open up really early and hand out gift cards to the first, say... 100 people! This location wasn't the only location doing this, but what a great incentive to spend my money at their store! Like I said, I love Kohl's and I really do wish there was one 10 minutes away, not 20!
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