Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
napa floor Company
|
|
Review by:
martina c.
|
|
Review content:
My experience with Napa Floor Company was HORRIFIC! If there was a minus value in the ratings, I would have checked it. In fact, if they were the last hardwood floor company in the Bay Area, I would rather skip hardwood floors and have neon yellow carpet with purple stripes installed.
Initially, my impression of the president and his assistant were that they would probably be professional, honorable and do a good job. As the floor work began, my opinion drastically changed. I have never felt the need to write a negative review before. I guess I had never had a truly memorable negative experience with any flooring contractor before working with Napa Floor Company.
I would not recommend Napa Floor Company to anyone. There are multiple areas of dark circular spots of stain on the hardwood floors, floor vents are bulging, some floor vents do not work, and an extremely light floor plank was installed in the living room in the middle of my dark hardwood floor. After the floors were installed, we noticed extensive dings and scrapes on the walls in almost every room. These walls had to be patched and painted. After Napa Floor Company sanded the hardwood floors, we had thick layers of dark brown dust on virtually all the flat surfaces and walls of the house. We were left to do a major clean up.
The total on the contract for approximately 1,525 sq. feet of wood flooring was well over $24,000. This amount was by far not the lowest bid for our floor project. Regardless, Napa Floor Company sued for an ADDITIONAL $325 dollars. Really!!!! Was there not enough profit already? It seems to me that they do not care anything about customer service, return business or future referrals.
The floor stairs were also a huge problem. Even though the stairs were paid for promptly, it took a long time for NFC to install the stairs treads. The floor prep work was started in the beginning of June and the stair treads were not installed until late November. Never again. They are not welcome in my house
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|