My experience with Napa Floor Company was HORRIFIC! If there was a minus value in the ratings, I would have checked it. In fact, if they were the last hardwood floor company in the Bay Area, I would rather skip hardwood floors and have neon yellow carpet with purple stripes installed.
Initially, my impression of the president and his assistant were that they would probably be professional, honorable and do a good job. As the floor work began, my opinion drastically changed. I have never felt the need to write a negative review before. I guess I had never had a truly memorable negative experience with any flooring contractor before working with Napa Floor Company.
I would not recommend Napa Floor Company to anyone. There are multiple areas of dark circular spots of stain on the hardwood floors, floor vents are bulging, some floor vents do not work, and an extremely light floor plank was installed in the living room in the middle of my dark hardwood floor. After the floors were installed, we noticed extensive dings and scrapes on the walls in almost every room. These walls had to be patched and painted. After Napa Floor Company sanded the hardwood floors, we had thick layers of dark brown dust on virtually all the flat surfaces and walls of the house. We were left to do a major clean up.
The total on the contract for approximately 1,525 sq. feet of wood flooring was well over $24,000. This amount was by far not the lowest bid for our floor project. Regardless, Napa Floor Company sued for an ADDITIONAL $325 dollars. Really!!!! Was there not enough profit already? It seems to me that they do not care anything about customer service, return business or future referrals.
The floor stairs were also a huge problem. Even though the stairs were paid for promptly, it took a long time for NFC to install the stairs treads. The floor prep work was started in the beginning of June and the stair treads were not installed until late November. Never again. They are not welcome in my house
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