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Businiess name:
Eastside Tree Works
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Review by:
citysearch c.
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Review content:
We hired Eastside Tree Works to cut down a pine tree from our front yard and have the stump ground down as well. We were told the job would take 2-3 days to be completed. That was over a week ago, and the stump is still here. They have repeatedly failed to return our phone calls and have missed their quoted timeframes for every step of this job. I suppose they would be fine to work with if you don't care when/if your job ever gets completed, but I am very unimpressed.
RESPONSE FROM Eastside Tree Works:
During this time, our stump grinding was outsourced to a sub contractor. Even though we told all customers during this time, that the wood haul and grinding could come as much as 2 weeks after the removal, apparently this was not adequate for this customer. We did grind this stump shortly after this review, and have since purchased our own grinders to prevent these schedule related issues from occurring again. We do feel this is a particularly harsh review, considering the outstanding deal given to this customer to begin with - as well as the fact that we performed a perfect removal, a thorough cleanup, and eventual stump grinding. We apologize that this took longer than expected or quoted, but feel it is not an accurate representation of the QUALITY of service we provide.
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