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Businiess name:
Footprints 'N More
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Review by:
Erin K.
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Review content:
give refunds and would give me a $10 voucher for my next visit, but I didn’t feel $10 on another visit was enough on a $100 order, so she agreed to give me an unspecified discount in the future. However, after thinking about it I called her when I picked up the products and told her while I think the items were great and there was nothing wrong with them, I didn’t want a discount for my next visit because she didn’t give me any reason why I should come back, so I asked for a portion of my money back on this order. She told me she would not do that because there was nothing wrong with the product and told me that most of her customers don’t receive their products within the specified time and that if I wanted my products by a certain time I should have called. I told her that not only did she tell me when I ordered that I would receive a phone call, but the receipt also states it. She told me that it was my responsibility to call her and that she did not feel it was her fault that I didn’t receive my order in time. After both of us becoming argumentative, she began yelling at me, told me that I was making her life difficult, called me a b**** and hung up on me. She called about 15 minutes later to apologize for her behavior, but didn’t feel she was at fault. I told her I was driving and she had already made me cry that day and I didn’t need to be on the phone crying while driving in traffic. I responded with what it said on the receipt and felt it was poor business practice to blame me for not calling her. She again became upset and yelled at me and I told her if she wanted to continue the conversation I would call her when I wasn’t driving, but she continued to yell, so I was forced to hang up the phone for safety. I chose not to call her back because I felt she wasn't worth breath and tears. We did decide to keep the items 1) because it was imprints of our child and 2) I didn't want to be belittled again. I wanted to be a repeat customer, but after the way I was treated I would never order from her again.
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