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Businiess name:
Express Tune And Lube
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Review by:
Erica G.
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Review content:
My husband and I used this service for over 7 years. One month ago we took our car in for service and were told that an item needed to be replaced that cost nearly $800 for parts and labor. A few days after getting the car back we had the same exact problem. When we took it back, we were told that after running diagnostics again other parts needed to be replaced which would total $900. They kept the car for 2 weeks with no update. When my husband inquired of when the car would be ready and an explanation of what was wrong, he couldn't get a clear answer. When the car was supposedly ready, an employee picked my husband up in our vehicle to bring him back to the shop. On the way there, the car starts shaking and doing the exact same thing it did when we first took it in. Upon getting to the shop, he still didn't get an explanation of what was wrong with the car but was told that they would take a look at it again. We received a call 2 days later saying the car was ready. This time when he got to the shop and asked for an explanation, he was treated as a nuisance and told that if it wasn't working it may be such and such but they'd ran over 11 hours of diagnostics and couldn't find a problem. To my husband's surprise, when he gets into the car to crank it up, it doesn't work! .When he goes back in to talk to one of the owners he is treated like some commoner of the street instead of a loyal paying customer. The owner then takes his time in talking to him and denies a request to speak to him in private so that his other customers would not hear. When we requested a refund for the $1700 we spent to fix a car that they never fixed, we were told that we would only be refunded $225 for the last service's labor. This business knowingly took money from my husband fully aware that they did not fix the car and then refused to give us a full refund on parts they put in the car that weren't needed and they showed no remorse in doing it. I only give this business 1 star because it's the lowest it will go.
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