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Businiess name:
Lucille's Bridal Shop INC
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Review by:
Guest
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Review content:
I wish I could give negative stars!!We ordered the dresses from Lucille's Bridal Shop in August. They only recently came in. After they were picked up by my sister-in-law, I sent a picture to the bride because they did not look right to me. The dresses came in the wrong color on the bottom (they were supposed to be 2-toned). When the bride and my sister-in-law returned with the dresses to the shop on Saturday, March 10th, they were told that they would be getting refund (at that point to exchange the dresses and order new ones would cut it too close). They were told to give them an hour or so because they had to look up the paperwork. When they returned, they said that they couldn't get the credit card machine to work and would process the refund the following week.My sister-in-law and the bride went to another store to buy off-the-rack dresses for the girls, thinking that they would be getting a refund.
On Tuesday, the bride called to check on the status of the refund, and was told that the store policy is no refunds, and they would only be able to exchange the dresses. I have a huge problem with the fact that we were told there would be a refund and then after the fact told no. Now we will MAYBE be getting dresses the week of the wedding, with no recourse if they are still not correct. This also means that there would not be time to use our own people for alterations which we already had lined up.
When I tried to talk to the store owner, I was passed off to another employee who kept saying that she had no authorization to refund the money, and that she would only deal with the bride. My money paid for these dresses, not the brides.
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