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Businiess name:
Paul Mitchell The School San Diego
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Review by:
m J.
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Review content:
I went for a cut , my third time and I had to listen to 3 students whine about having to cut my hair. When I tried to explain my bad experience manager Josseline, who avoided my complaint and I guess I can't blame her since she was laughing and whining with her subordinates at the front desk where I could hear their conversation. I explained my experience to Katie Graves (asst. director) She stated in her email I made one student "very uncomfortable" So the professional Katie Graves told me to go to another salon. I have been buying PM products for 20 years. I did not raise my voice or use unprofessional language and this is how they handle a simple customer service complaint. In the Paul Mitchell school waiting area they have several posters explaining professionalism; I guess it's all for show. Customer service is easy employee Cynthia and Student Courtney were very professional and performed their trade very well. Too bad poor leadership can turn something small into a customer service problem. What I took from director Katie Graves email was don't expect professionalism from the Paul Mitchell school students or the Managers.
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