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Businiess name:
Reneaux Day Spa & Salon
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Review by:
citysearch c.
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Review content:
I am new to the area and purchased a Living Socials Deal to this establishment for a special treat for my birthday. From beginning to end all I can say is HORRIBLE...the owner especially!! When I called to set the appointment I was told that they were not honoring the deal I had already purchased because they had yet to receive payment. Finally after calling back to express my anger they agreed to honor it. I was quoted to expect to be there between 3-4 hours for all my services. 10 min before I was sceduled to arrive they called to say that my massage had been cancelled due to an ill employee. What they didn't say was that they would make me wait in their lobby for an hour and a half to fill that void. I was there for almost 7 hours (most spent in their lobby waiting). The owner helself gave me my mani/pedi (worst job ever- sloppy and painful) while she told me all about her personal life and problems which was at times akward and uncomfortable. There was blatent insubordination from one of her employees and many of them severely unprofessional. The aestician was a lovely woman , and did a great joband when I finally got my massage almost a month later, he was great as well, but unfortunately the receptionist Charla and the owner were horrible. They overcharged me money to upgrade my massage by telling me that the deal that I purchased barely covered the cost to pay their employees and they had to keep their "lights on" so the people that upgraded to a higher service from what the deal originally offered got charged more than the average guest. I went ahead and paid it because I was scared they would take it out of the tip I had left for my massage therapist because they definately lacked good business ethics. UNPROFESSIONAL, RUDE, and ABSOLUTELY DO NOT RECOMMEND.
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