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Businiess name:
Affinity Limousine
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Review by:
Guest
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Review content:
I purchased a Living Social voucher for Affinity Limousine car service for 4 to Logan for $180. Nowhere on their deal page, or on the voucher itself, or in any of the verbal reservation communications I had with the company, was there ANY mention of the $131 worth of travel fees that we were informed of by email 8 hours after confirmation and completion of our reservation. I was aware that gratuity and tolls were not included in the voucher price, but nowhere was it mentioned that we would be automatically charged a specific amount for gratuity, and certainly no one said anything at all about a "fuel surcharge" or "administrative fee." I should have been told of these fees when I made my initial inquiry. Had I known, I may not have made the reservation at all, but because the information came so much later than the completion of the reservation, it was too late to make alternative arrangements. Despite these last minute charges, we continued with our reservation and my husband confirmed on the phone with the reservation specialist the afternoon before our departure that everything was in order for a 5 AM pickup on Sunday morning. They DID NOT SHOW UP and did not communicate with us in any way. I tried calling the only phone number I was given for the company, but it was only an answering machine. I left a message asking for an immediate response, but heard nothing at all from them in any form until an email message sent on Tuesday at 11 PM. We waited for more than 30 minutes, but eventually had to drive ourselves to the airport to make our flight. The message we eventually received did apologize and admit that the failure to show up was their mistake, but also claimed that "The transportation industry proves to be quiet [sic] unpredictable" and did not offer any kind of explanation as to WHY we were stood up. If, in fact, Affinity Limousine “takes great pride in servicing [their] customers with the up most respect and courtesy from start to finish of their transportation experience”, then they would have clear cu
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