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Businiess name:
Edison Emergi-Med
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Review by:
Kay T.
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Review content:
I have been a patient here for 3 years and have to say that the "experience" at this office has been consistently unsatisfactory and has gotten worse. As others have mentioned, the doctors are good. As a patient you have to go in with the questions and concerns that you want to discuss and it's your resonsibility to make sure the doctors hear you out, so that you don't leave feeling unsatisfied or rushed. The support staff however, is the problem to me. For the most part they are cordial, some are friendly, some are rude, most are unprofessional and lazy. They act as if they are too busy to be bothered with the patients needs. The conversations amongst them ranges from personal to inappropriate and vulgar. They even have conversations with patients in this manner. Absolutely no professional should use profanity when speaking with a patient. The wait times, with an appointment, are unacceptable and excessive and is not due to the doctors being thorough and taking their time with patients. I have seen other doctors over my many years and can say that long wait times and a crowded office are NOT a sign of a great doctor (as mentioned by another poster). I believe it's common for this office to over-book and once in a room you are waiting 15-20 mins between the various support staff drifting in and out to do their tests before the doctor comes in. The last time I went I sat in a room for 30 minutes waiting for someone to do blood work, only to find out this person wanted to get a lunch in knowing that I was waiting. The tech then comes in angry (still chewing) because I was ready to leave. The doctors all see this and don't correct the problem. You make an appt., they ask why, but when you get there no one knows why you're there! You now need to make another appt to complete the exam. Office is in need of a deep cleaning and renovations. Everything looks worn and dated. You're sitting in a room with garbage bins that smell horrible because food waste is tossed into them. I am ending my ties with this office.
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