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Businiess name:
Preferred Restoration & Construction, Inc.
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Review by:
citysearch c.
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Review content:
I am writing in response to Danielle’s review on Dec 13, 2011.
Upon arrival to home, a sizeable hole was cut in the drywall in the master bedroom. Once the plumber was able to ascertain the leak was not a plumbing issue, he referred the home owner to Preferred Restoration. Upon inspection of the attic, a leak was found in the roof, close to a vent stack. A second leak was also found above the shower in the bathroom, also close to a vent stack.
A roof inspection was done the very next day. Upon inspection, it was found that a tarp was necessary to keep any further water from intruding into the attic. The home owner was made aware, the day before, that if necessary a tarp would be needed.
The large dehumidifier was necessary due to the fact the walls in the bedroom had high moisture content and needed to be addressed.
It was explained to them concerning filing an insurance claim with their insurance company. They were informed our services would be billed directly to the insurance company in the event of a claim. The home owner was also made aware Preferred Restoration would work with them in the event a claim was not filed.
The invoice was directly justified for the service provided. The tarp on the roof was necessary to prevent any further water from entering the attic and the home. The dehumidifier was necessary to control the moisture content of the master bedroom wall. The home owner was not billed for any service that was not provided, nor unnecessary for their specific situation. The home owner was billed for services provided based on standard insurance pricing guidelines.
All expected work performed by Preferred Restoration was communicated to the customer before any work was started.
1. The home owner was NEVER charged for an inspection. The home owner was charged for a service call once water mitigation was deemed necessary.
2. The equipment was left at the home in direct verbal agreement with the home owner to help control the high moisture content in the master bedroom. The cost of the equipment was explained to the customer and that it would be billed directly to the insurance company in the event of an insurance claim.
The services provided were based on the agreement with the home owner. The whole process was under their direction and control. The home owner decided not to file a claim with their insurance company, which is their choice, however once they made this decision Preferred Restoration was not informed. Multiple actions were taken to communicate with the home owner in assisting them with the repairs needed to their home. The final communication from the home owner was to pick up the equipment. The home owner was told an invoice would be issued for the services rendered. When informed of this, the home owner did not question cost or the fact an invoice of services was being issued.
Upon receipt of the invoice and the cost, is when the home owner addressed their concerns. All their concerns were addressed and answered. If the invoice was unjustified, why then did the home owner pay at all?? In the end, this was a home owner who tried to get something for nothing. Services rendered should be paid for. By submitting half of the payment, the home owner acknowledged a service needed, a service provided and a service which needed to be paid
Preferred Restoration is a privately owned company. Preferred Restoration strives to meet the demands of every customer. Preferred Restoration has a AAA+ rating from the Better Business Bureau and has a high rating from Angie’s List.
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