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Businiess name:
Indulgence Salon & Day Spa
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Review by:
citysearch c.
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Review content:
I went to this salon a couple months ago and was scheduled with Jen. She was 15 minutes late even showing up for my appointment. I usually arrive early for appointments for the sake of common courtesy, and ended up waiting about half an hour total before I was helped. I was offered a glass of water, and after a few sips noticed how dirty the cup was. Yuck! There was leftover lipstick all over the rim.
I finally was seated for my cut and haircolor, and didn't feel like my stylist heard anything I said about how I wanted my hair. She kept telling me what she wanted to see. I figured she was the professional so I would trust her. She put her cape around my neck and it was wet, possibly from the last person who used it, and smelled musty or moldy. I was very uncomfortable, but was afraid to say anything. My stylist applied my color and let me sit for what seemed like an eternity while she cut someone elses hair. The bleach areas started to burn my scalp a little.
Finally she washed the haircolor out of my hair (worst shampoo massage ever) and gave me a haircut. She cut it about 3 inches shorter than I had wanted and thinned it out so much that I felt like not much was left. At this point, I wanted to cry. My hair was a mess! My color was blotchy and very uneven, it had patches that didn't look like they were even colored, and others where the bleach had bled into the other color. The haircut, after further inspection at home, was completely uneven and not blended at all.
This was by far the worst experience I have ever had, and for $115 dollars, the biggest waste of money. The salon wouldn't refund my money, but offered to "fix" my hair. I will never let them touch me again. I went to Sally's and bought a home dye to cover my mess, and have been growing my hair out ever since.
Jen was loud and pushy, and seemed to be more interested in talking to the other stylist than paying attention to her clients who were paying to be pampered for the afternoon. I would not recommend this place to my worst enemy. Based on my experience, I don't think it is worthy of even one star.
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