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Businiess name:
La Bonne Vie Spa
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Review by:
citysearch c.
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Review content:
My girlfriend and I had services at this spa during 4th of July weekend and WE WILL NEVER GO BACK! Not only were are appointments booked wrong (incorrect times & services) but the girl who explained to us what had happen to our appointments was rude and sarcastic and blamed us for the mishap. To make matters worse, while I was using the restroom I over heard her call me a rich bit**h. When I came to the front desk there was a new girl who was very sweet and pleasant. I asked to speak with the manager and it was the same sarcastic girl from before. I expressed to her our unhappiness with the situation and she showed no remorse or hospitality. She just said "sorry" coldly. After we changed into our robes, we tried to forget the whole thing by relaxing in the lounge but all we could hear was the same girl talking to another girl about what had happen to our appointments previously. They really should find another place for the relaxation area instead of being in the same room as the receptionist. All we could hear in between our conversations was; typing, printing and ringing phones. Luckily, we enjoyed 2 out of our 4 services. My facial was great and my friends massage was great. The girl's name I think were Jessica & Stacie. Other than that the other services were mediocre and the other staff, except the cute little blonde girl who helped us, were rude, unprofessional and basically acted like everything we asked for was a task for them to do. We ordered lunch and the so-called "manager" came out and told us that our lunches were not included in our packages??? We didn't even have packages! The nice receptionist told her she had the wrong clients and she just walked away from us, not even an apology. HELLO, isn't this supposed to be a luxury spa? It felt more like a low-budget spa off the strip in Las Vegas. NOT RECOMMENDED. If you've never been to a spa maybe this would suffice but if you want to be pampered don't go here.
Pros: Jessica & Stacie, that's it!
Cons: Booking, Reception Staff, cramped quarters, small spa, noisy relaxation lounge. EVERYTHING
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