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Businiess name:
Lulu's Restaurant & Cocktails
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Review by:
citysearch c.
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Review content:
Although you'll find that this restaurant gets rave reviews, I have to admit that the attitudes of the employees at Lu Lu's are rather snobbish and exclusive. I noticed that I was treated with preferential treatment, but a few of my guests told me that they were not too impressed with the service. I recently relocated to Indianapolis from Mequon, Wisconsin and I was looking for a nice place with a comfortable environment that caters to professionals. On the surface Lu Lu's appears do just that, but what is missing is the exceptional service that one would normally find at a restaurant that caters to professionals. The Lu Lu's website would lead one to believe that one will "find a mix of Rolls Royce?s, Mercedes and BMWs parked out front and a wide mix of people inside enjoying dinner and live entertainment." However, the night I went, the crowd consisted of a rather homogonous group patrons under 30 and a parking lot devoid of Rolls Royces, Mercedeses, or BMW's or any other symbols assoicated with an upscale following. In fact, I believe that the poor service is related to the fact that Lu Lu's only wants to cater to a specific group of people and if you do not fit in the category of people that they aim to please, you will be left out in the cold. I totally understand and support an establishment's right to have rules and policies to maintain a certain atmosphere. However, I do not believe that those rules and policies should be at the expense of providing exceptional service to ALL of the customers regardless of the Lu Lu's employees' opinions about where a customer fits in the socio-economic totem pole.
Pros: Parking, Food
Cons: Snobbish, Rude Employees
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