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Businiess name:
Tonya Jones Salon
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Review by:
citysearch c.
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Review content:
I'd written a review on an earlier date regarding the pricing of my service. I'd forgotten to mention the details of the particular pricing: basically at my first visit, I was charged exactly $50 for a shampoo/heat style. At my second visit, I was charged $80 for the exact same service with the addition of a 3-minute relaxer on just the hairline area above my ears-most salons won't even charge for that, especially if you're already paying $50 (+gratuity). The manager was thoughtful enough to respond to my concern, only to insult me with false information and imply that I should have referred to the chart at the register that lists a few of the services at their minimum prices. So, as I stated before, the prices are completely arbitrary and are sometimes unjustifiable. The manager apologized for my dissatisfaction but took no interest in amending or resolving the matter. Based on other reviews, it looks as though good customer service is given on a case-by-case basis. That's very unfortunate. It's best to give business to establishments that value ALL of their paying customers. Visit at your own risk...
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