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Businiess name:
Orangutan Home Services
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Review by:
citysearch c.
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Review content:
I purchased a new air conditioner in July from this company. The sales and service people were very nice and helpful and I was told I would be eligible for an APS rebate. At first I was told they would leave paperwork with me, but the person who did the install knew nothing about it. I called orangutan and was told that they would submit it for me. So on 8/17 I spoke to Janelle to follow up and she said it was never submitted but she would be happy to process it for me. I gave her my info and thought I was done. By late October I called because I never received it and they said it was never filed. Spoke to someone named Shawn who guaranteed me he would get it filed for me and it would take 6 to 8 weeks. So I waited and called back in Dec (2 weeks ago). Now they transferred me to Charmaine who is in charge of this. She said she would look into and call me back. She never called me back. I'm so frustrated now that I called APS and they said no rebate was ever submitted for me. I only have 6 months to submit and my time is almost up. So I submitted an incomplete form and they said they will contact Orangutan Home services for the rest of the info. I waited a week and called APS today and they said no one has gotten back to them still. So I called Orangutan again and they again promised to have Charmain call me. I really don't understand why they won't help me with this. I purchased an additional warranty through them on my unit as well and am now really worried because of their lack of customer service. I would think twice before using this company.
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