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Review content:
I am writing this review to express my disappointment and concerns with Preferred Restoration & Construction, Inc., in Davidson, North Carolina. On September 30, 2011 I contacted my home warranty company, to investigate a water leak near the drywall seam in my master bedroom. The ticket was dispatched and a plumbing company was sent to my residence to determine the cause of the leak. Unable to determine the cause of the leak, the plumber referred me to Preferred Restoration & Construction (PR&C). I contacted PR&C and the Operation’s Manager came out to our home, inspected our attic and determined a hole in the interior of the attic was the cause of the leak. The Operation’s Manager stated that he did specialize in roofing and that he would request that his roofing staff come to inspect our roof the following day. Also, he stated that we did not have to be home for the roof inspection to occur and he suggested that he leave a large dehumidifier for our bedroom. It had been communicated to us that we would be contacted on Monday to provide us with an estimate. I asked the Operation’s Manager if there was a ball park figure he could provide me and he said that his manager would communicate the estimate information and he would speak to the insurance company because he used to be an insurance adjustor. On October 3rd we did not hear from PR&C, I contacted the company via email to inquire about the estimate and did not receive a response until Tuesday, October 4, 2011 to inform us that someone would come out on Friday, October 7, 2011. We then opted to retrieve two other estimates from other firms. After receiving the estimates, it was concluded the reason for the water leak was due to outdated ridge vents. Once we decided to go with another firm to complete the repairs, we were given an invoice! PR&C NEVER informed me of their associated costs for their service. I refused to submit the entire payment for the services that were provided, but generously submitted a cashier’s check for half of the invoice. The rendered invoice was totally unjustified for the service that was provided. I sent an email after receiving the invoice expressing my concerns, and he suggested that I file a claim with my insurance company or he would be forced to place a lien on my property. PR&C submitted their invoice to me on October 11, 2011 and a mechanics lien was placed on my residence on November 7, 2011.
The expectation of their services does not align with what is communicated to their customer. The following are steps, that each potential customer should follow before deciding to use Preferred Restoration & Construction, Inc.,
1. Always INQUIRE and get a signed agreement PRIOR to receiving an inspection from this company. Do NOT assume inspection of your home is free of charge, regardless of what is communicated to you.
2. NEVER allow this company to suggest leaving any equipment, without receiving a signed agreement of the COST.
3. Ensure whatever is communicated to you, is submitted in writing.
In closing, I would NEVER recommend Preferred Restoration& Construction Inc. to perform any repairs in your home. This company has unfair practices to persuade you to hire them. If you decide to hire this company to complete any repairs in your home, PLEASE take heed to this warning.
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