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Businiess name:
Roland J. Down Service Experts
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Review by:
citysearch c.
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Review content:
I was a customer of RJD for the last ten years. Had them put in a furnace and central air for me and maintained them every year. I had always heard they were a bit expensive,but I felt they did good work and provided good service. I no longer believe that.
I was purchasing a new house, one that also had a furnace that RJD had maintained for years. During the property inspection there was an issue noted and it was recommended the furnace be inspected. I called RJD and they said the homeowner would have to call to schedule an inspection. So the homeowner called, and was told that an inspection could be done...but not for close to a month. That doesnt work in real estate. So I found someone else to inspect the furnace. Tonight an RJD telemarketer called me and said it was time to schedule the winter maintenance. I said what address are you talking about and she said the old one, to which I replied I had moved. So then she tried to sell me an "inspection" on my furnace at my new house. I said I wanted one in October, you wouldnt help me then, why would I want to do business with you now?
I guess when it fits into their program, they do inspections. But should a customer need one outside of their schedule, they are out of luck. That is not being responsive to their customers needs, and they have lost another customer.
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