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Businiess name:
On The Spot Home Services, Inc.
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Review by:
citysearch c.
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Review content:
I would give negative stars if I could as I had a nightmare of an experience with this company. I ordered a promotional deal through living social for window cleaning and power washing of the house. When I called to make the appointment, I learned that the deal only covered a small 2 bedroom home so had to pay an extra $125 for the power washing of my home (about 2200 sq ft interior). I was surprised by this but said fine. So the worker came 3 hours late and this was only after I called to alert On the Spot that no one showed up. The worker apparently couldn't find my address via GPS so just skipped the job. No one has ever had a problem finding my home by GPS by the way. I overlooked this and the guy came and did the work. He left the interior of my windows completely filthy with dirty finger marks all over the inside as when he put the screens back in then closed the windows from the inside, his hands must've been very dirty from all the outside work. Just a very sloppy, unprofessional job. But this wasn't the worst thing. I have a small, slanted skylight over our breakfast nook that was filthy after he finished. Seemed that when he powerwashed the siding, the debris washed down and settled on this window. When sitting at our kitchen table and look up, you see all the disgusting debris and dirt streaks. I didn't notice this until after he left unfortunately for me. Again, this wasn't even the worst part. I called On the Spot and after numerous back and forth discussions he finally said he'd send someone out in a week to clean off the window, I just had to call and remind them. So I called to remind them. I spoke with the same guy in the office that I always dealt with and it was as if we had never spoken before. We went back and forth, I was put on hold numerous times, only for him to tell me they would not do it today even though this was the previous arrangment. The skylight over the breakfast nook was not part of the living social deal, but it should not be left in a dirtier and very visibly filthy condition than before they came. It's high enough that you need a very tall ladder like what they use other wise I would've just cleaned it myself! So in summary - STAY AWAY from this company. They are highly unprofessional, sloppy, do not stand by their work, and make more mess and work for you to clean up after they leave. Do yourself a favor and hire a professional company that guarantees your satisfaction with their work.
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