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Businiess name:
Roasted Pepper
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Review by:
citysearch c.
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Review content:
Saturday Dec 15th, 2007
A Dinner Party of 10.
It was a shame that this restaurants tasty food left a bitter taste in our mouths after we received such poor service.
Shortly after our group of 10 arrived, we placed & received our drink order. One member of our party asked for "rolls" - was told "we don't bring rolls out until after you have ordered your entree" - should have been our first clue of more problems to come! We ordered 3 appetizers, the first took 45 minutes to arrive - and still no rolls! Five minutes after the first appetizer arrived, our salads arrived & rolls arrived! Five minutes later, our entrees arrived! Still no sight of our other 2 appetizers.
We asked our middle-aged waitress to cancel the other 2 appetizres, her response - "Are you sure there not here!" She then went to the kitchen, brought back the other two appetizers! We told her we no longer wanted the appetizers since our main meals had arrived. Her response was that the manager said "they were sorry - these 2 were on the house".
One member of our party ordered the "Vito" - a $30 pasta dish with lobster, scallops, & shrimp - sounds good! Could have been, except, It arrived with only shrimp, no other seafood could be found in the dish. When the man pointed this out to the waitress - she ignored him & walked away! When she returned, 10 min later, he told her he should only be charged for a "pasta & shrimp" dish.
Needless to say when the check arrived - ALL 3 appetizers were there. The 2 appetizers that were "on the house", were also "on the bill"! When we pointed this out to the waitress & by this time, the manager - their response was, " we didn't charge you for those 2, but did charge you for the 3 you received"! Trust me here - It was not a pleasant sight.
It'a a shame that the tasty food was totally ruined by such an incompetent & uncaring wait staff, as well as an apathetic manager. Don't go here - there are so many other good restaurants in the area to enjoy.
Pros: tasty food
Cons: Horrible Service - uncaring staff & manager
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