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Businiess name:
Kmart
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Review by:
citysearch c.
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Review content:
Honestly, I wouldnt even give this place one star! The rest of these reviewrs arent lying! I never shop here and my daughter recieved a summer dress from Kmart for her first birthday. The giftgiver bought it in 3 sizes to big for my 1 year old and I wanted to exchange it for something else.
Let me tell you, the dress was brand new, tags intact and was on there selling floor as a new spring item. I went in and explained my story and the woman in customer service was soooo rude! she said without a reciept, the only thing she can do is exchange it for the same size, but was still hesitant. She told me I should ask the giftgiver for the receipt....who does that when ther recieve a gift?!!? Then she proceeded to play with the computer and told me that it wouldnt even allow her to do it. I asked for a manager and she was worse than the associate. I have worked retail my whole life for Luxury brands and never have i experienced such horrible customer service! I can see if I was trying to do something fishy, but all I wanted was to exchange a brand new item for something I can actually use and not an ugly dress my 1 year old would have to wait four years to wear! I called Sears and complained and they sent me to the Norridge store to exchange it and told me they would even give me cash back....How did the computer magically work this time? I finally got some baby wipes and diapers....things I could actually use!!!
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