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Businiess name:
Jacksonville Chrysler, Jeep, Dodge and Ram
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Review by:
citysearch c.
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Review content:
I wanted to let you let someone know what wonderful service I have received at the Jacksonville Chrysler Jeep Dodge dealership. My car was towed to the dealership over a month ago due to fluids leaking out. The jeep is under warranty through Max Care. I began dealing with Thomas Lock before the vehicle was even towed to the dealership. He was and has continued to be extremely helpful and courteous. He continued to communicate with me and keep me informed as to the status of the repairs. On September 2nd the repairs were completed and I picked my vehicle up. I was going out of town to vacation a few days in Orlando on Friday, September 3rd when the vehicle overheated on 95 just past St. Augustine. Thomas advised me to have the vehicle towed back to the dealership. Due to the distance involved the towing charge was $285.00 even with my AAA membership. Thomas received approval from his boss to cover the towing fee. I can’t even tell you how much this helped as I probably would not have been able to take my out of town vacation if I had to pay for the tow. Throughout the following week Thomas assisted me in working with MaxCare in order to have the additional repairs approved. It was a very difficult time for me and Thomas continued to be extremely helpful and very honest about what was going on and what I needed to do throughout the ordeal. Max Care did approve all charges and Thomas called me today to advise my car was ready to go home. Thomas made sure I had transportation through both times the car was at the dealership…some of the rentals at his expense, not through Max Care. I can’t even begin to express my gratitude for everything Thomas has done and how pleased I am with my experience at your dealership. I would recommend anyone to come to Jacksonville Chrysler Jeep Dodge and I will be a returning customer for any future maintenance or warranty work on my Jeep.
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